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Frequently Asked Questions

What currency is applicable for the pricing of products?

All our products, including fabrics, are priced in US dollars. This includes shipping and delivery costs, ensuring clarity and consistency in pricing.

How much does a custom-made dress cost?

The cost of a custom-made dress varies based on design complexity, materials, and techniques used. Factors such as style details and fabric choices can influence the price. Contact us for a personalised quote.

How does the custom dress creation process work?

Our custom dress creation process involves several collaborative steps: - Design: Share your ideas and measurements. - Confirm: Finalise the design and make the payment. - Create: We craft the dress, sending you pictures at various stages for approval. - Delivery: Once completed, you'll receive final photos for confirmation before we ship your gown.

Do I need to pay before seeing the final dress or gown?

Yes, a payment is required before we begin the hand-made embroidery process. This ensures that we can source the finest materials and dedicate our artisans to bringing your vision to life with the highest level of craftsmanship.

How long does it take to receive a custom-made dress or gown?

Creating your dream gown is a meticulous process that usually takes around 6 weeks. This timeframe can vary based on the complexity of the design. Rest assured, every moment is dedicated to ensuring perfection!

Can I use fabric for a custom-made dress?

We use fabrics that are hand-embroidered by our Master Artisans to ensure a couture-quality finish. However, we welcome discussions about any special fabric you have in mind!

Will the final dress or gown match the original design exactly?

We strive to bring your design to life with utmost precision. While there maybe slight variations due to the hand-crafted nature, all details are confirmed with you to ensure the final gown meets your satisfaction.

Can I see samples of the embroidery before the gown is made?

Yes, we can provide samples of the embroidery to ensure you are delighted with the design and quality before we proceed with crafting your gown. Please go to the product page and search 'sample'.

How involved am I in the design process?

You are closely involved in every stage, from the initial design consultation to selecting materials and reviewing embroidery samples. We value your feedback to ensure the final piece aligns with your vision.

What is couture embroidery and how does it differ from regular embroidery?

Couture embroidery is a luxurious, intricate process using high-quality materials such as silk threads, beads, sequins, crystals, and precious stones. This hand-crafted approach results in detailed and time-consuming designs, offering a level of elegance beyond regular embroidery.

What materials are used in couture embroidery?

Telaship's couture embroidery features materials like silk, organza, velvet, tulle, sequins, Swarovski crystals, and precious stones. These elements contribute to the unique texture and brilliance of our gowns.

Is it possible to replicate a couture embroidery design from a well-known designer?

While we respect the originality of designers, we create unique interpretations inspired by your desired design and style. Each gown is a bespoke piece, crafted with individuality in mind.

Will the embroidery add weight to my dress?

Detailed couture embroidery can add some weight, especially with heavier beads, crystals, or metallic threads. We carefully consider fabric choices and structural support to ensure your gown is comfortable to wear.

Do couture embroidered dresses and gowns require special care or maintenance?

Yes, our high-end hand-crafted gowns require delicate handling. We recommend dry cleaning by a specialist and proper storage to maintain the integrity of the embroidery. Each product comes with specific care instructions for long-term maintenance.

Can I return the dress if I am not satisfied with the customisation?

As each gown is uniquely crafted to your specifications, we do not offer returns. However, we work closely with you throughout the process to ensure the final piece aligns perfectly with your expectations.

What if my gown arrives damaged?

We take great care in packaging our gowns to ensure they arrive in perfect condition. In the rare event that your gown arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.

How can I ensure my gown fits perfectly?

To ensure a perfect fit, we offer detailed measurement guides and virtual fitting sessions. Our team will guide you through the process to ensure all measurements are accurate. Additionally, we create mock garment to confirm the fit before producing the final gown. Please search for 'mock' in the product listing page to order a mock or sample of your dress.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.

Do you offer international shipping?

Yes, we ship our custom gowns worldwide. Shipping costs and delivery times will vary based on the destination. During checkout, you will see the available shipping options and costs for your country.

Can I expedite the production of my gown?

We understand that sometimes you may need your gown sooner than anticipated. Please contact our customer service team to discuss expedited production options. Additional fees may apply for rush orders.

What are your shipping options?

We offer standard and expedited shipping options for all orders. During the checkout process, you can select the shipping method that best suits your needs. Shipping times and costs will be contacted based on your location and the shipping option you choose.

What is a mock garment or sample garment?

A mock garment, also known as a sample garment, is a preliminary version of the final couture piece. It is created to test the fit, design, and overall look before producing the final garment. This helps ensure that any necessary adjustments can be made before the actual gown is crafted.

Why do I need a mock garment?

Creating a mock garment allows you to see how the design will look and fit in real life. It helps identify any alterations or adjustments needed to achieve the perfect fit and appearance. This step is crucial for maintaining the high standards of couture craftsmanship.

What materials are used for the mock garment?

Mock garments are typically made from less expensive fabrics that mimic the weight and drape of the final material. This allows for a practical fitting and design evaluation without using the actual, often more costly, fabrics intended for the final piece.

How long does it take to create a mock garment?

The timeline for creating a mock garment varies depending on the complexity of the design and the availability of our artisans. Generally, it takes about 1-2 weeks to produce and fit a mock garment, but this can vary based on specific requirements.

Will the mock garment look exactly like the final piece?

While the mock garment will reflect the overall design and fit of the final piece, it will not include the same level of detail, embellishments, or luxury fabrics. The focus is on ensuring the fit and structure are perfect before moving on to the final gown.

Can I make changes to the design after seeing the mock garment?

Yes, the purpose of the mock garment is to identify any changes or adjustments needed. During the fitting, you can discuss any modifications you'd like to make with our team. We will make the necessary adjustments to ensure your final gown meets your expectations.

What happens after the mock garment fitting?

After the fitting, our team will make any required adjustments based on your feedback. Once the mock garment meets your satisfaction, we will proceed with creating the final couture gown using the chosen fabrics, embellishments, and detailed craftsmanship.

Is there an additional cost for the mock garment?

Yes please check our product page and search for 'Mock'.

How can I ensure that my final gown will be perfect?

By thoroughly evaluating the mock garment and providing clear feedback during the fitting, you help us ensure that the final gown will be tailored to your exact specification. Our team of skilled artisans will then use this information to craft your perfect couture piece.

How should I store my couture garment?

To keep your couture garment in pristine condition, store it in a cool, dry place, away from direct sunlight. Use a breathable garment bag to protect it from dust and potential damage. Avoid plastic bags as they can trap moisture and lead to mildew.

Can I machine each my couture garment?

No, couture garments are delicate and require special care. We recommend dry cleaning only. Look for a trusted dry cleaner who specialises in handling luxury fabrics and embroidery.

How can I remove wrinkles from my garment?

To remove wrinkles, use a steamer rather than an iron. Hold the steamer a few inches away from the fabric and gently steam out the wrinkles. Avoid direct contact with the fabric to prevent damage.

What should I do if my garment gets stained?

For any stains, do not attempt to remove them at home. Take your garment to a professional dry cleaner as soon as possible. Be sure to inform them about the specific nature of the stain and the type of fabric.

How can I maintain the embroidery and embellishments?

Handle your garment with care to prevent any damage to the embroidery and embellishments. Avoid scrubbing or rubbing the embroidered areas. When storing, ensure the embellishments are not crushed or compressed.

Is it safe to use perfumes and deodorants while wearing my garment?

To avoid potential damage, apply perfumes and deodorants before putting on your garment. Allow them to dry completely before dressing to prevent any staining or discolouration.

Can I alter my couture garment after purchase?

Yes, minor alterations can be made to ensure the perfect fit. We recommend having alterations done by a professional tailor who has experience with couture garments. Contact our customer service team for more guidance on alterations.

What should I do if my garment needs repair?

If your garment needs repair, contact our customer service team for assistance. We can provide recommendations for trusted professionals who can repair your couture piece while preserving its integrity.

How often should I clean my couture garment?

Only clean your garment when absolutely necessary. Over-cleaning can cause wear and tear on delicate fabrics. Always follow our care instructions and consult with a professional dry cleaner for best practices.

How can I take accurate measurements for a custom-made gown or dress?

Taking accurate measurements is crucial for a perfect fit. Here are some tips you can follow for accurate measurements: 1) Wear form-fitting clothing or undergarments similar to what you plan to wear under your gown. 2)Stand straight and keep your body relaxed. 3)Use a flexible, fabric measuring tape. 4)If possible, go to your local seamstress or have someone assist you with taking measurements for accuracy. 5) Double-check your measurements to ensure they are correct.

Can you provide a measurement guide?

Below is a measurement guide for accurate measurements: Bust: Wrap the measuring tape around the fullest part of your bust, ensuring the tape is parallel to the floor. Keep the tape snug but not too tight. Waist: Find the narrowest part of your waist, which is usually just above your belly button. Wrap the tape measure around this area. Hips: Measure around the fullest part of your hips and buttocks. Ensure the tape measure is parallel to the floor. Shoulder to Shoulder: Measure across the back from the end of one shoulder to the other, making sure the tape is straight. Shoulder to Bust: Start at the top of the shoulder and measure down to the bust point. Bust to Waist: Measure from the bust point down to the waistline. Waist to Floor: Start at the waist and measure down to the floor. Make sure to stand straight and wear shoes if you plan to wear heels with the gown. Shoulder to Floor: Measure from the top of the shoulder down to the floor. Stand straight and wear shoes if you plan to wear heels with the gown. Arm Length: Measure from the top of your shoulder down to your wrist, with your arm slightly bent. Neck Circumference: Wrap the tape measure around the base of your neck, ensuring it is snug but not too tight. Hollow to Hem: Measure from the hollow at the base of your neck (just above your collarbone) down to the desired hemline. This is particularly important for full-length gowns.